{"id":21891,"date":"2025-01-16T11:34:49","date_gmt":"2025-01-16T02:34:49","guid":{"rendered":"https:\/\/ems.eireneuniversity.org\/blog\/when-the-trust-of-the-organization-is-lost\/"},"modified":"2025-03-30T02:03:02","modified_gmt":"2025-03-29T17:03:02","slug":"when-the-trust-of-the-organization-is-lost","status":"publish","type":"blog","link":"https:\/\/ems.eireneuniversity.org\/en\/blog\/when-the-trust-of-the-organization-is-lost\/","title":{"rendered":"When the trust of the organization is lost"},"content":{"rendered":"\r\n<div class=\"summary\">\r\n<p>This paper discusses the importance of \"matching statements and actions\" and \"responding promptly and fairly to scandals\" from the perspective of credibility using the environment surrounding start-up companies and the case of sexual assault that occurred at JAFCO Group Co., Ltd.<\/p>\r\n<\/div>\r\n&#13;\n<p>Many people turn to colleagues, bosses, or HR departments for help when they have relationship problems at work.<\/p>&#13;\n&#13;\n<p>Regardless of the size of your organization or industry, it's important to have a sense of security that you can talk to if you have any problems.<\/p>&#13;\n&#13;\n<p>However, when it comes time to consult, these anxieties may pass through your head.<\/p>&#13;\n\r\n<ul class=\"wp-block-list\">&#13;\n<li>\"I'm afraid I'll be treated as a troublesome person and my career will be at a disadvantage.\"<\/li>&#13;\n\r\n\r\n&#13;\n<li>\"I think that people who are not well received for consultation and who are causing problems are given preferential treatment.\"<\/li>&#13;\n\r\n\r\n&#13;\n<li>  \"I think there is a risk that explaining the situation will complicate the situation and make it worse.\"<\/li>&#13;\n<\/ul>\r\n&#13;\n<div id=\"attachment_20834\" style=\"width: 1418px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-20834\" src=\"https:\/\/ems.eireneuniversity.org\/cms\/wp-content\/uploads\/image_fx_-7.png\" alt=\"\" width=\"1408\" height=\"768\" class=\"size-full wp-image-20834\"\/><p id=\"caption-attachment-20834\" class=\"wp-caption-text\">By ImageFX<\/p><\/div>&#13;\n&#13;\n<p>These anxieties are not just a struggle to overcome. This is because it is not uncommon for organizations to advertise on their website that they are \"comfortable to work in\" but in reality have a completely different culture.<\/p>&#13;\n&#13;\n<p>If you belonged to such an organization, it is natural to think, \"Nothing will change even if I consult with them......<\/p>&#13;\n&#13;\n<p>In this article, we will explore the <strong>phenomenon of a loss of trust due to the contradiction between what an organization says and what it does<\/strong>.<\/p>&#13;\n&#13;\n<p>More specifically, we will focus on the DEI aspect while addressing the \"spin\" issues behind it. Then, we will consider what actions need to be taken to improve the environment.<\/p>&#13;\n&#13;\n<h2 class=\"wp-block-heading\">1. A Diverse, Fair, and Inclusive Environment: Examples of DEI for Startups<\/h2>&#13;\n&#13;\n<p>DEI (Diversity, Equity &amp; Inclusion) is a concept that seeks to create an environment where people with diverse backgrounds and attributes can exchange opinions and demonstrate their abilities with peace of mind while having equal opportunities.<\/p>&#13;\n&#13;\n<p>One example of this is when a company proclaims in its recruitment brochure, \"We welcome diverse human resources regardless of nationality, gender, age, or disability.\"<\/p>&#13;\n<div id=\"attachment_20850\" style=\"width: 1418px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-20850\" src=\"https:\/\/ems.eireneuniversity.org\/cms\/wp-content\/uploads\/image_fx_-11.png\" alt=\"\" width=\"1408\" height=\"768\" class=\"size-full wp-image-20850\"\/><p id=\"caption-attachment-20850\" class=\"wp-caption-text\">By ImageFX<\/p><\/div>&#13;\n&#13;\n<p>In the startup ecosystem, which is the subject of my research, the importance of DEI will continue to increase from 2024 onwards.<\/p>&#13;\n&#13;\n<p>One of the triggers was the <span style=\"font-weight: 400;\"><a href=\"https:\/\/www.nhk.or.jp\/minplus\/0026\/topic132.html\" target=\"_blank\" rel=\"noopener\">issue of sexual harassment of startup-related<\/a><\/span> people reported by NHK in August 2024 <span style=\"font-weight: 400;\">(<a href=\"https:\/\/ems.eireneuniversity.org\/school-information\/centers-institutes\/sic\/startup-ecosystem-sexual-harassment-2024\/\" target=\"_blank\" rel=\"noopener\">related survey results<\/a>). <\/span><\/p>&#13;\n&#13;\n<p>Partly due to the impact of this report, in addition to the existing movements, the industry's efforts to reduce harassment are accelerating.<\/p>&#13;\n&#13;\n<p><span style=\"font-weight: 400;\">For instance<\/span><\/p>&#13;\n\r\n<ul class=\"wp-block-list\">&#13;\n<li><span style=\"font-weight: 400;\">Japan Venture Capital Association's policy<\/span> <a href=\"https:\/\/jvca.jp\/news\/42791.html\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">formulation<\/span><\/a> <span style=\"font-weight: 400;\">and<\/span> <a href=\"https:\/\/jvca.jp\/news\/43142.html\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">DEI survey<\/span><\/a> to eradicate harassment<\/li>&#13;\n\r\n\r\n&#13;\n<li>DEI study sessions and related recommendations <span style=\"font-weight: 400;\">by Eight Roads Ventures Japan and the Startup Ecosystem Association<\/span><a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000000010.000098551.html\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\"><\/span><\/a><\/li>&#13;\n<\/ul>\r\n&#13;\n<p>These are signs that the startup industry is facing its problems head-on and is about to take steps to make serious improvements.<\/p>&#13;\n&#13;\n<p class=\"p1\"><span class=\"s1\">In fact<\/span>, according to a <span class=\"s1\">survey<\/span> by the <span class=\"s2\">JVCA<\/span> <span class=\"s1\">(Japan<\/span> <span class=\"s1\">Venture Capital Association),<\/span> the <span class=\"s1\">ratio of women<\/span> <span class=\"s1\">in<\/span> <span class=\"s1\">companies<\/span> and capitalists has <span class=\"s1\">increased<\/span> from the <span class=\"s1\">previous survey<\/span><span class=\"s1\">.<\/span>We also <span class=\"s1\">see<\/span> data that <span class=\"s1\">shows<\/span> <span class=\"s1\">a change<\/span><span class=\"s1\">. <\/span><\/p>&#13;\n\r\n<blockquote class=\"wp-block-quote wp-embedded-content is-layout-flow wp-block-quote-is-layout-flow\">&#13;\n<p><a href=\"https:\/\/jvca.jp\/news\/43142.html\" target=\"_blank\" rel=\"noopener\">Results of the 2024 Diversity (DE&amp;I) Survey and JVCA's DEI Initiatives <\/a>: Japan Venture Capital Association<\/p>&#13;\n<\/blockquote>\r\n&#13;\n<h2 class=\"wp-block-heading\">2. The Pitfalls of DEI \"Spin\"<\/h2>&#13;\n&#13;\n<h3 class=\"p1\">2.1 DEI\u30b9\u30d4\u30f3\u3068\u306f<\/h3>&#13;\n&#13;\n<p class=\"p1\">However, there are also cases where \"ostensibly declaring DEI with no actual action\" and this phenomenon is also known as \"DEI spin\"<a href=\"https:\/\/www.hup.harvard.edu\/books\/9780674276611\" target=\"_blank\" rel=\"noopener\">[1].<\/a><\/p>&#13;\n&#13;\n<p class=\"p1\">Spin is a casual English expression that means \"to hide the inconvenient parts and make it look like you are doing the right thing.\" Politicians get through scandals with vague word choices, and companies hide unfavorable data and highlight only the good parts.<\/p>&#13;\n&#13;\n<p class=\"p1\">When this kind of \"clever phrase\" and \"manipulation\" becomes the norm, people will be sensitive to whether they are hiding something. Then, the distrust that arises from the inconsistency of words and deeds spreads quickly, and in the end, they are labeled as hypocritical.<\/p>&#13;\n&#13;\n<h3>2.2 \u8457\u8005\u304c\u76ee\u306e\u5f53\u305f\u308a\u306b\u3057\u305fDEI\u30b9\u30d4\u30f3<\/h3>&#13;\n<p class=\"p1\">I've seen startups actively announce that they will promote DEI and prevent harassment. That's when I came across DEI Spin.<\/p>&#13;\n<p class=\"p1\">The background is related to a <span style=\"font-weight: 400;\">sexual assault case that occurred at JAFCO Group Co., Ltd. (hereinafter referred to as JAFCO), a company listed on the Tokyo Stock Exchange Prime (8595).<\/span> Based on the results of the report, I added my real name to Wikipedia and shared it on social media. This is to increase transparency.<\/p>&#13;\n<div id=\"attachment_21025\" style=\"width: 1418px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-21025\" src=\"https:\/\/ems.eireneuniversity.org\/cms\/wp-content\/uploads\/image_fx_-13.png\" alt=\"\" width=\"1408\" height=\"768\" class=\"wp-image-21025 size-full\"\/><p id=\"caption-attachment-21025\" class=\"wp-caption-text\">by ImageFX<\/p><\/div>&#13;\n&#13;\n<p class=\"p1\">Then, the following response was received from the two signatories <a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000000010.000098551.html\" target=\"_blank\" rel=\"noopener\">to the \"Recommendations for Improving DEI in the Startup Ecosystem<\/a>\" introduced earlier.<\/p>&#13;\n\r\n<ul class=\"wp-block-list\">&#13;\n<li><span class=\"Apple-tab-span\"> <\/span>\"If you write about it on Wikipedia, the sexual harassment issue will become widely known.\"<\/li>&#13;\n\r\n\r\n&#13;\n<li><span class=\"Apple-tab-span\"> <\/span>\"JAFCO employees are hurt when they see this.\"<\/li>&#13;\n\r\n\r\n&#13;\n<li><span class=\"Apple-tab-span\"> <\/span>\"Why did you announce on social media that you had updated the article?\"<\/li>&#13;\n<\/ul>\r\n&#13;\n<p class=\"p1\">These are <span class=\"s1\">nothing but<\/span> <span class=\"s1\">implicit<\/span> <span class=\"s1\">messages that you<\/span> do not want<span class=\"s1\"> to <span class=\"s1\">spread<\/span> the <span class=\"s1\">problem<\/span> to the <span class=\"s1\">outside<\/span> world<span class=\"s1\">, and<\/span> that <span class=\"s1\">it is better<\/span> not to <span class=\"s1\">expose<\/span> it as much as possible<span class=\"s1\"><span class=\"s1\">. <\/span><\/span><\/span><\/p>&#13;\n&#13;\n<p class=\"p1\">Publicizing the scandals of JAFCO, a top company in the industry, is an important step toward creating a healthy environment, but it can be said that it is the exact opposite.<\/p>&#13;\n<p class=\"p1\">Exactly<span class=\"s1\">\u3001<strong>DEI<\/strong><\/span><strong>A typical example of <span class=\"s2\">DEI<\/span> spin that tries to <span class=\"s1\">hide<\/span> things that are <span class=\"s1\">not<\/span> <span class=\"s1\">convenient for them<\/span> while pretending to be <span class=\"s1\">important<\/span><\/strong>It can be said<span class=\"s1\">\u3002<\/span><\/p>&#13;\n&#13;\n<h2 class=\"wp-block-heading\">3. Breakdown of trust caused by inconsistency in words and deeds<\/h2>&#13;\n&#13;\n<h3 class=\"wp-block-heading\">3.1 Contradiction between \"what you say\" and \"what you do\"<\/h3>&#13;\n&#13;\n<p><span style=\"font-weight: 400;\">The tricky thing about DEI spins is that they can severely damage an organization's trust.<\/span><span style=\"font-weight: 400;\">Research in business administration has also pointed out that \"discrepancies between talk and action\" are a major factor in damaging an <a href=\"https:\/\/journals.sagepub.com\/doi\/full\/10.1177\/0170840619896267\" target=\"_blank\" rel=\"noopener\">organization's reputation [2].<\/a><\/span><\/p>&#13;\n&#13;\n<p><span style=\"font-weight: 400;\">This is because receiving a reputation for \"breaking promises\" increases the risk of being perceived as hypocrisy. <\/span><span class=\"s1\">At the same time,<\/span> the<span class=\"s1\"> <span class=\"s2\">DEI<\/span> initiative itself becomes <span class=\"s1\">a mere formality<\/span><span class=\"s1\">, increasing the<\/span> <span class=\"s1\">risk<\/span><span class=\"s1\"> of <span class=\"s1\">overlooking<\/span> harassment and <span class=\"s1\">discrimination<\/span><span class=\"s1\"><span class=\"s1\">. <\/span><\/span><\/span><\/span><\/p>&#13;\n<p class=\"p1\">For example<span class=\"s1\">,<\/span> \"There is a <span class=\"s1\">consultation system<\/span>, but the <span class=\"s1\">organization<\/span> tries to <span class=\"s1\">hide<\/span> that you can <span class=\"s1\">actually sue<\/span> for <span class=\"s1\">damages,\" or \"<\/span>There is no <span class=\"s1\">treatment<\/span> for <span class=\"s1\">victims<\/span> even<span class=\"s1\"><span class=\"s1\"><span class=\"s1\"> <span class=\"s1\">though they are posting a fair response.\" It's extremely<\/span> <span class=\"s1\">opaque.\"<\/span><span class=\"s1\"><span class=\"s1\"> <\/span><\/span><\/span><\/span><\/span><\/p>&#13;\n&#13;\n<h3 class=\"wp-block-heading\">3.2 \u4f01\u696d\u306e\u8a00\u884c\u4e0d\u4e00\u81f4\u306b\u304a\u3051\u308b3\u3064\u306e\u7a2e\u985e<\/h3>&#13;\n&#13;\n<p><span style=\"font-weight: 400;\">There is a study that explains this contradictory behavior with the concept of \"<strong>corporate hypocrisy<\/strong>\" and analyzes it into three types [<a href=\"https:\/\/www.sciencedirect.com\/science\/article\/pii\/S0148296319304588\" target=\"_blank\" rel=\"noopener\">3].<\/a><\/span><\/p>&#13;\n<div id=\"attachment_21035\" style=\"width: 1418px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-21035\" src=\"https:\/\/ems.eireneuniversity.org\/cms\/wp-content\/uploads\/image_fx_-10.png\" alt=\"\" width=\"1408\" height=\"768\" class=\"wp-image-21035 size-full\"\/><p id=\"caption-attachment-21035\" class=\"wp-caption-text\">By ImageFX<\/p><\/div>&#13;\n&#13;\n<p><span style=\"font-weight: 400;\">The first is behavioral <strong>hypocrisy<\/strong>. This is simply the case when the \"stated policy\" and \"on-site action\" do not mesh. It does not necessarily mean that there is a deliberate deception, but rather an inconsistency due to circumstances and constraints. For example, a company that emphasizes quality may ship defective products due to production problems.<\/span><\/p>&#13;\n&#13;\n<p><span style=\"font-weight: 400;\">Second, there is <strong>moral hypocrisy<\/strong>. This is<\/span><span class=\"s1\"><span class=\"s1\"><span class=\"s1\"><span class=\"s1\"> <span class=\"s1\">a<\/span> deliberate <span class=\"s1\">deception<\/span> in which<span class=\"s1\"> organizations <span class=\"s1\">falsely believe<\/span> that they are <span class=\"s1\">morally right<\/span>. <span style=\"font-weight: 400;\">For example, there are cases where people are declaring environmental protection but are actually doing illegal activities. <\/span><\/span><\/span><\/span><\/span><\/span><\/p>&#13;\n&#13;\n<p><span style=\"font-weight: 400;\">The last is <strong>hypocrisy attributions<\/strong>. As a matter of fact, it is not only a discrepancy in words and deeds, but also a state in which it is recognized by those around it that \"that organization is inherently hypocritical.\" It's a serious situation where the entire organization is mired in a quagmire of distrust.<\/span><\/p>&#13;\n&#13;\n<p><span style=\"font-weight: 400;\">So, how can organizations tackle sensitive issues before they become serious and trustworthy?<\/span><\/p>&#13;\n&#13;\n<h2 class=\"wp-block-heading\">4. \"Defensive Response\" and \"Fair Response\" to Scandals<\/h2>&#13;\n<h3>4.1 Two patterns when a problem is discovered<\/h3>&#13;\n&#13;\n<p><span style=\"font-weight: 400;\">Taking research on sexual harassment as an example, there are two main patterns of how organizations respond when a problem is discovered <a href=\"https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/01973533.2024.2313536\" target=\"_blank\" rel=\"noopener\">[4].<\/a><\/span><\/p>&#13;\n&#13;\n<p><span style=\"font-weight: 400;\">The first is \"<strong>defensively minimizing<\/strong>.\" For example, there are cases where the relevant departments in the company do not conduct any investigations, protect the alleged perpetrators, and encourage the victim to withdraw the complaint.<\/span><\/p>&#13;\n&#13;\n<p><span style=\"font-weight: 400;\">The other is to provide a \"<strong>quick and fair response<\/strong>\" to the victim. For example, you may want to initiate an investigation based on a complaint, or you may also provide psychological support to the victim.<\/span><\/p>&#13;\n&#13;\n<p><span style=\"font-weight: 400;\">As a specific example, we will consider the sexual assault case that occurred in JAFCO in chronological order based on related reports. The subject of analysis is <strong>JAFCO's statements related to the incident<\/strong>.<\/span><\/p>&#13;\n<div id=\"attachment_21037\" style=\"width: 1418px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-21037\" src=\"https:\/\/ems.eireneuniversity.org\/cms\/wp-content\/uploads\/image_fx_-18.png\" alt=\"\" width=\"1408\" height=\"768\" class=\"size-full wp-image-21037\"\/><p id=\"caption-attachment-21037\" class=\"wp-caption-text\">By ImageFX<\/p><\/div>&#13;\n<h3>4.2 \u30b8\u30e3\u30d5\u30b3\u6027\u52a0\u5bb3\u4e8b\u4ef6\u306e\u5831\u9053\u6642\u7cfb\u5217<\/h3>&#13;\n&#13;\n<p style=\"padding-left: 40px;\">October <a href=\"https:\/\/www.tokyo-np.co.jp\/article\/359913\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">11, 2024 Tokyo Shimbun<\/span><\/a>: It <span style=\"font-weight: 400;\">has been reported that a female contract employee has complained that she was sexually assaulted by executive officers and subsequently unfairly terminated. A JAFCO spokesperson replied that \"there is no connection between sexual harassment and the termination of the employment contract,\" and said that it would \"refrain from answering\" about the company's responsibility. <\/span><\/p>&#13;\n&#13;\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\"><a href=\"https:\/\/toyokeizai.net\/articles\/-\/835257\" target=\"_blank\" rel=\"noopener\">October 23 Toyo Keizai<\/a>: After the perpetrator came to light within the company, the company responded in a way that the victim did not want, and the monthly remuneration of 1 million yen at the time was reduced to 500,000 yen, and the employment was finally terminated. Regarding the series of responses that led to the discovery of the perpetrator, JAFCO explained, \"There is no recognition that the woman's personality was denied or that the employment conditions were unilaterally pressed.\"<\/span><\/p>&#13;\n&#13;\n<p style=\"padding-left: 40px;\"><a href=\"https:\/\/www.nikkei.com\/article\/DGXZQOUC295KE0Z21C24A0000000\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">November 1 Nikkei Shimbun<\/span><\/a><span style=\"font-weight: 400;\">: It was introduced that JAFCO will establish a whistleblowing system for harassment. Regarding the sexual assault of a former contract employee, he said, \"We take the sexual harassment incident seriously and deeply regret it.\" <\/span><\/p>&#13;\n&#13;\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">November 13: A <a href=\"https:\/\/www.jafco.co.jp\/information\/news\/upload\/2c70d1972025cd1458570f7e66e53299e0fd7403.pdf\" target=\"_blank\" rel=\"noopener\">press release<\/a> was issued on JAFCO's official website announcing the establishment of a whistleblowing system. In the document, it is stated that \"in recent years, responding to harassment has become an issue in the industry surrounding venture capital startups.\" There is no mention of sexual assault that occurred within JAFCO, which has been reported recently.<\/span><\/p>&#13;\n&#13;\n<p style=\"padding-left: 40px;\"><a href=\"https:\/\/www.tokyo-np.co.jp\/article\/373226\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Tokyo Shimbun on December 13<\/span><\/a><span style=\"font-weight: 400;\">: Regarding the establishment of the above-mentioned whistleblowing system, it is stated that JAFCO has not contacted us and has not apologized for the perpetrators. JAFCO spokesperson replied, \"We do not provide guidance on measures for women, and there is no connection between sexual harassment and the termination of employment contracts.\" For those who have invested in JAFCO, \"we have explained that we will continue to strive to prevent harassment.\" <\/span><\/p>&#13;\n<p style=\"padding-left: 40px;\"><a href=\"https:\/\/toyokeizai.net\/articles\/-\/851397\" target=\"_blank\" rel=\"noopener\">Toyo Keizai on January 16, 2025<\/a>: It is said that the perpetrator made the perpetrator publicly apologize at a monthly meeting to the victim who demanded that the fact that the fact that the perpetrator would not be known within the company. JAFCO said that the \"public apology\" had been approved by the person and that \"it was an appropriate response to prevent recurrence.\"<\/p>&#13;\n&#13;\n<p class=\"p1\"><span class=\"s1\">Based on the state of the report, the following three points can be pointed out.<\/span><\/p>&#13;\n<ol>&#13;\n<li class=\"p1\"><span class=\"s1\">\u88ab\u5bb3<\/span>\u3092<span class=\"s1\">\u53d7<\/span>\u3051\u305f\u65b9\u3078\u306e<span class=\"s1\">\u300c\u7d20\u65e9<\/span>\u304f<span class=\"s1\">\u516c\u6b63<\/span>\u306a<span class=\"s1\">\u5bfe\u5fdc\u300d<\/span>\u304c\u3069\u3053\u307e\u3067<span class=\"s1\">\u884c<\/span>\u308f\u308c\u305f\u304b\u306f\u4e0d\u660e<\/li>&#13;\n<li><span class=\"s1\">\u88ab\u5bb3\u8005\u304c\u671b\u3093\u3067\u3044\u306a\u304b\u3063\u305f\u5bfe\u5fdc\uff08\u4f8b\uff1a\u516c\u958b\u8b1d\u7f6a\uff09\u3092\u884c\u3063\u3066\u3044\u308b<\/span><\/li>&#13;\n<li><span class=\"s1\">\u88ab\u5bb3\u8005\u306b\u9023\u7d61\u306f\u3057\u3066\u3044\u306a\u3044\u304c\u3001\u51fa\u8cc7\u8005<\/span>\u3084\u30e1\u30c7\u30a3\u30a2\u3078\u306e\u9023\u7d61\u30fb<span class=\"s1\">\u5bfe\u5fdc\u306f\u3057\u3066\u3044\u308b<\/span><\/li>&#13;\n<\/ol>&#13;\n<p class=\"p1\">Therefore, it is difficult to point out supportive actions for victims.<strong><span class=\"s1\">There is room for suspicion that it is<\/span> <span class=\"s1\">a \"<\/span><span class=\"s1\">defensively<\/span> <span class=\"s1\">trivializing<\/span> response\"<\/strong><span class=\"s1\">It can be said <strong>that there is enough of it<\/strong>.<\/span><\/p>&#13;\n<h2 class=\"wp-block-heading\">5 How can trust be restored?<\/h2>&#13;\n<h3>5.1 \u771f\u646f\u306a\u5bfe\u5fdc\u304c\u9375\u3092\u63e1\u308b<\/h3>&#13;\n&#13;\n<p><span style=\"font-weight: 400;\">JAFCO's sexual assault case is also instructive in considering the impact on organizations when sexual harassment surfaces. <\/span><span style=\"font-weight: 400;\">This is because<\/span> when sexual harassment<span class=\"s1\"> <span class=\"s1\">problems<\/span> become <span class=\"s1\">known<\/span> to the <span class=\"s1\">outside<\/span> world<span class=\"s1\">, many<\/span> <span class=\"s1\">organizations<\/span> can suffer <span class=\"s1\">a major<\/span> <span class=\"s1\">blow<\/span> to their <span class=\"s1\">\"reputation\".<\/span><span class=\"s1\"> <\/span><\/span><\/p>&#13;\n<p class=\"p1\"><span class=\"s1\">Recent<\/span> <span class=\"s1\">research<\/span> <span class=\"s1\">suggests that<\/span> the more this<span class=\"s1\"> negative <span class=\"s1\">information<\/span> <span class=\"s1\">is made public<\/span>, the more likely job <span class=\"s1\"><strong>seekers<\/strong><\/span> <strong><span class=\"s1\">are to<\/span> <span class=\"s1\">shy away<\/span><span class=\"s1\"><\/span> from it<span style=\"font-weight: 400;\"><a href=\"https:\/\/www.tandfonline.com\/doi\/full\/10.1080\/01973533.2024.2313536\" target=\"_blank\" rel=\"noopener\">[4]<\/a><\/span><span class=\"s1\">\u3002 <\/span><\/strong><\/span><\/p>&#13;\n&#13;\n<p><span style=\"font-weight: 400;\">However, interesting things happen when the organization takes the issue seriously and conducts investigations and cares for victims in a sincere and proactive manner.<\/span><span style=\"font-weight: 400;\">Research suggests that not only does a damaged social image revert, but it <strong>can also lead to a higher reputation than it was before the problem occurred<\/strong>.<\/span><\/p>&#13;\n&#13;\n<p class=\"p1\">A <span class=\"s1\">strategy<\/span> that tries to <span class=\"s1\"><span class=\"s1\">hide<\/span> the <span class=\"s1\">problem<\/span> as much as possible may seem to <span class=\"s1\">reduce<\/span> <span class=\"s1\">risk<\/span><span class=\"s1\">, but in fact<\/span><span class=\"s1\"> it quickly erodes <span class=\"s1\">the <span class=\"s1\">trust<\/span> of <span class=\"s1\">the organization<\/span><span class=\"s1\">. <\/span><span class=\"s1\">On the other hand<\/span>, if you want to know <span class=\"s1\">what you<\/span> <span class=\"s1\">need,<\/span><\/span><\/span><\/span><span class=\"s1\">If you are <span class=\"s1\">proactive<\/span> in <span class=\"s1\">disclosing<\/span> and focusing <span class=\"s1\">on<\/span> <span class=\"s1\">victim protection<\/span><span class=\"s1\">,<\/span> you also have the opportunity to <span class=\"s1\">uncover<\/span> the <span class=\"s1\">structural<\/span> <span class=\"s1\">problems<\/span> that your <span class=\"s1\">organization<\/span> is <span class=\"s1\">facing<\/span>. <span class=\"s1\"><\/span><\/span><span class=\"s1\">\u3002<\/span><\/p>&#13;\n&#13;\n<h3 class=\"wp-block-heading\">5.2 Three Perspectives Needed to Achieve a Trusted Organization<\/h3>&#13;\n&#13;\n<p class=\"wp-block-heading\"><strong>1) \u900f\u660e\u6027\uff1a<\/strong>\u7d44\u7e54\u3068\u3057\u3066\u5931\u6557\u3084\u554f\u984c\u3092\u6b63\u9762\u304b\u3089\u8a8d\u3081\u3001\u6539\u5584\u30d7\u30ed\u30bb\u30b9\u3092\u30aa\u30fc\u30d7\u30f3\u306b\u793a\u3059\u3053\u3068\u3067\u3001\u3080\u3057\u308d\u4fe1\u983c\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u77ed\u671f\u7684\u306b\u306f\u75db\u307f\u3092\u4f34\u3046\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u304c\u3001\u9577\u3044\u76ee\u3067\u307f\u308c\u3070\u3001\u300c\u4f55\u304b\u3042\u3063\u3066\u3082\u96a0\u3055\u305a\u306b\u6b63\u76f4\u306b\u5bfe\u51e6\u3057\u3066\u304f\u308c\u308b\u300d\u3068\u3044\u3046\u5b89\u5fc3\u611f\u304c\u7d44\u7e54\u3078\u306e\u611b\u7740\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>&#13;\n&#13;\n<p class=\"wp-block-heading\"><strong>2) \u81ea\u5df1\u691c\u8a3c\uff1a<\/strong>\u901a\u5831\u5236\u5ea6\u3084\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u306f\u3001\u3064\u304f\u3063\u305f\u3060\u3051\u3067\u5b89\u5fc3\u3057\u3066\u306f\u3044\u3051\u307e\u305b\u3093\u3002\u5916\u90e8\u306e\u76ee\u3092\u7a4d\u6975\u7684\u306b\u53d6\u308a\u5165\u308c\u306a\u304c\u3089\u3001\u4ed5\u7d44\u307f\u304c\u5f62\u9ab8\u5316\u3057\u3066\u3044\u306a\u3044\u304b\u3092\u5e38\u306b\u70b9\u691c\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u5916\u90e8\u6279\u5224\u306b\u3082\u8033\u3092\u585e\u304c\u305a\u306b\u5411\u304d\u5408\u3046\u59ff\u52e2\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/p>&#13;\n&#13;\n<p class=\"wp-block-heading\"><strong>3) \u5927\u5c40\u89b3\uff1a<\/strong>\u300c\u7d44\u7e54\u30a4\u30e1\u30fc\u30b8\u304c\u843d\u3061\u308b\u304b\u3089\u3001\u3067\u304d\u308b\u3060\u3051\u554f\u984c\u3092\u96a0\u853d\u3059\u308b\u300d\u3068\u3044\u3046\u8003\u3048\u65b9\u306f\u3001\u77ed\u671f\u7684\u306a\u8996\u70b9\u306b\u3068\u3089\u308f\u308c\u3066\u3044\u307e\u3059\u3002\u9577\u671f\u7684\u306b\u306f\u3001\u900f\u660e\u6027\u306e\u6b20\u5982\u3053\u305d\u304c\u4fe1\u983c\u3092\u640d\u306d\u308b\u6700\u5927\u306e\u8981\u56e0\u3067\u3059\u3002\u516c\u6b63\u306a\u30d7\u30ed\u30bb\u30b9\u3092\u793a\u3057\u3001\u884c\u52d5\u3067\u793a\u3059\u3053\u3068\u3067\u3053\u305d\u3001\u7d44\u7e54\u306f\u9577\u671f\u306b\u308f\u305f\u3063\u3066\u4fe1\u983c\u3092\u5f97\u3089\u308c\u307e\u3059\u3002<\/p>&#13;\n&#13;\n<p class=\"p1\">In the case of JAFCO's sexual assault, the best way to maintain and restore trust as an organization is to respond promptly and fairly to the victims.<\/p>&#13;\n&#13;\n<h2 class=\"wp-block-heading\">conclusion<\/h2>&#13;\n&#13;\n<p class=\"p3\"><span class=\"s1\">Gaining or losing trust depends<\/span> on the <span class=\"s2\">alignment<\/span> of what you say and what you actually do.<\/p>&#13;\n<p class=\"p3\">You should avoid focusing on not having substance or hiding <span class=\"s2\">the problem<\/span>,<span class=\"s2\"> <span class=\"s2\">as in the case of DEI spins<\/span>.<span class=\"s2\"> There is a risk that it will <span class=\"s2\">be perceived<\/span> by others as a <span class=\"s2\">\"hypocritical<\/span> organization<span class=\"s2\">\".<\/span><\/span><\/span><\/p>&#13;\n&#13;\n<p class=\"p1\"><span class=\"s1\">Worst-case<\/span> scenario<span class=\"s1\">Avoidance<\/span><span class=\"s1\">, in the long term<\/span><span class=\"s1\">Trusted<\/span><span class=\"s1\">Organize your organization<\/span><span class=\"s1\">Making<\/span>How to <span class=\"s1\">move up<\/span><span class=\"s1\">, <strong>short-term<\/strong><\/span><strong>Don't be defensive out <span class=\"s1\">of fear<\/span> of risk<span class=\"s1\">, but<\/span> <span class=\"s1\">be<\/span> transparent and <span class=\"s1\">fair<\/span><\/strong><span class=\"s1\">\u3002 It is not<\/span> <span class=\"s1\">only about the relief of the victims, but also<\/span> about the <span class=\"s1\">internal<\/span><span class=\"s1\">Structural<\/span>Uncover <span class=\"s1\">the issues<\/span><span class=\"s1\">Precious to put out<\/span>It can also be <span class=\"s1\">an opportunity<\/span><span class=\"s1\">\u3002<\/span><\/p>&#13;\n&#13;\n<p class=\"p1\"><span class=\"s2\">In order to create an environment where everyone can work with peace of mind,<\/span> <span class=\"s1\">responsible leadership<\/span> <span class=\"s1\">and<\/span> <span class=\"s1\">honesty<\/span> are <span class=\"s1\">essential<\/span> through thorough <span class=\"s1\">action<\/span><span class=\"s1\"><span class=\"s1\">. 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